FAQ
HOW ARE CELLSGEN PRODUCTS DIFFERENT?
CELLSGEN represents a new generation of cosmetic formulas.
- We are Advanced Dermocosmetics
- CELLSGEN products have a scientific and medical guarantee.
- Its formulations are studied, tested and endorsed by numerous medical specialists in the field of Dermatology, Beauty, Antiaging and Plastic Surgery.
WHAT IS DERMOCOSMETICS?
Dermocosmetics is a discipline located between Cosmetics and Dermatology, that is, dermocosmetic products are not considered medicines, but their benefits for the skin go beyond the action of cosmetics.
WHAT TREATMENTS AND SOLUTIONS DOES CELLSGEN OFFER?
- CELLSGEN products offer 360 degree skin care
- From the Prevention of skin lesions and Photoaging to various solutions, for the correction of spots, wrinkles or acne-prone skin; but Cellular Regeneration and Skin Rejuvenation is one of our main objectives.
WHY IS PREVENTION IMPORTANT?
”INVEST IN MY SKIN”
- Skin care is not just an aesthetic issue
- The incidence of skin cancer is increasing as well as exposure to factors that to a greater or lesser extent attack our skin. Pollution, Chemical Factors, Excessive Solar Exposure, Tobacco, etc., can cause skin lesions in addition to premature aging.
HOW CAN I MAKE SURE MY CELLSGEN PRODUCTS ARE ORIGINAL?
- CELLSGEN products carry characteristic labelling.
- They are sold on our website or through authorized resellers (Clinics and Medical Centers, Spas, Pharmacies or Parapharmacies).
- For any questions about a product you can contact us at info@cellsgen.com
WHAT SAFETY STANDARDS DO CELLSGEN PRODUCTS HAVE?
- Our cosmetic products are regulated by European Legislation, which is one of the most exhaustive and advanced in the world in this field.
- Each cosmetic goes through a security and cosmetovigilance control, Market Controls and measures to be adopted, in case of risks of the products marketed.
- All the information is collected in a single European database to which the national and European Control authorities, as well as the Poison Control Centers, have access. In this way, consumer safety and information transparency are guaranteed.
ARE THERE ANY CELLSGEN PRODUCTS FOR MEN?
- Our products are generally for both Female and Male use.
- At CELLSGEN we will soon have some specific products for men such as a facial cream and a product for hair regeneration; Men sometimes need a more suitable texture because their skin is thicker and with more sebum than women’s and they sometimes provide a different or more adapted fragrance. Our next line for Men will represent the essence of our experience in the Cosmetic Line for Men.
HOW CAN I KNOW IF A CELLSGEN PRODUCT IS SUITABLE FOR ME?
- Each skin and person are different cases.
- The fact of having numerous Health, Aesthetics and Cosmetology professionals in our founding Group and the experience that this entails, allows us to be able to advise our clients in the most professional way possible.
CAN I HAVE AN ALLERGIC REACTION OR BE SENSITIVE TO THE PRODUCT?
- Although a serious allergic reaction would be very infrequent due to the control and quality of our products, we can find on rare occasions, due to the large number of users from different races and countries, a sensitivity reaction to a cosmetic.
- In addition to reading the components and seeing that you are not allergic or sensitive to any of them, if you notice symptoms or signs of sensitivity to a product (significant redness or edema, itching, etc.), follow these steps:
- Contact your doctor or dermatologist
- Contact our Customer Service: info@cellsgen.comexplaining your case. A CELLSGEN Group professional will assist you as soon as possible.
I HAVE A DISCOUNT COUPON, HOW DO I USE IT?
- The newsletter subscription coupon is 10% off and you will find it on the bottom right. Once you register, you will receive an email with a discount code that you can use on your first purchase before finalizing the order.
- If you have another discount coupon, here’s how to use it:
Copy the coupon you received.
Make sure you have the product you want in the cart.
Go to the cart page, paste it in the corresponding field before checkout.
Click on <>
You can now finish your order!
Remember that it cannot be combined with other coupons or promotions.
customer service
Don’t hesitate to contact us by filling out the form below. A CELLSGEN professional will assist you as soon as possible.
If you are looking for a skin care, Aesthetics or Antiaging professional, please contact us and we will be able to advise you of a nearby professional and provide you with advice or an opinion for your particular case.
Collaborate with us
Do you have a cosmetic products business or Aesthetic or Aesthetic Medical Center? Are you a distributor of cosmetic products? Do you have a Pharmacy or Parapharmacy? Do you manage Hotels or Spas?
If you want to collaborate with a new, innovative international cosmetic brand, with high-end Dermocosmetic products and with great growth and interest from markets and users, contact us at info@cellsgen.com and we will value with you the different possibilities.
Conditions of sale and returns
General Conditions of Sale
CELLSGEN cosmetic products go through exhaustive quality controls before being put up for sale in order to reach the end customer in perfect condition.
For this reason, changes and returns will only be accepted for products that retain their original packaging in perfect condition. The exchange or return of any item that is unsealed, open or used will not be accepted.
Conditions of access and use
These General Conditions regulate the use of the Internet website that www.cellsgen.com makes available to you as a user.
The use of the website implies the total acceptance by the user of all the General Conditions of use of the website in force.
If you do not agree with any of the conditions established here, you must not use the website.
The user agrees to make a lawful, honest, diligent and correct use of any information or content they have access to through the website.
The use of this website by the user implies acceptance of these terms and conditions, as well as the privacy policy when browsing.
The user may not reproduce, transmit or exploit the content of this website unless authorized by the brand.
Expenses and Shipping Times
The shipping cost will always be reflected in the breakdown of the order.
It is only sent to Switzerland, Countries of the European Union and the European Economic Area and the UK.
For the UK the costs may vary based on the definitive legislation and agreements with the European economic framework.
For other countries you should consult us.
Shipping will be free on orders over €98€
Delivery times: They can range from 24/48 hours to a maximum of 5/6 days in general
Times may vary by country or geographic area, but we use the fastest and most efficient services.
Correctly indicate your shipping address when ordering.
Any change of address once the order is in the ‘processed’ state will incur an additional cost, as well as a delay in the delivery of your order.
Returns of products that have not been handled by the customer or that have not been opened or unsealed, will be accepted within 14 days of receipt.
When this is the case, the return costs:
- They will be borne by Cellsgen if the product is defective.
- They will be borne by the client, in any other case
- The formalization of an order will be understood to be carried out under the full acceptance of the general conditions of sale.
- The products will be sent to the indicated delivery address, within the stipulated periods according to the chosen delivery method.
The different forms of payment are:
- Credit or debit card
- Wire transfer
Cellsgen Dermoclinique may modify these terms and conditions without prior notice.
You can learn about our política de protección de datos to ensure your confidentiality.
Newsletter
Subscribe to our Newsletter and be part of our exclusive CELLSGENWORLD.
Sign up for:
- Receive exclusive advice for the care of your skin
- Advice from doctors and specialists in Dermocosmetics, Health and Beauty.
- Exclusive discounts
CONTACT FORM
For orders or more information:
For information on skin care, you can contact our team of doctors and professionals:
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